Unique is known for it's world-class customer support and that extends to
Amazon customers too! Below you will find loads of helpful information and
support for products purchased on Amazon.
Damaged or Incomplete Orders
Please email us at support@uniquemm.com
and we will help you with a replacement package.
Unfortunately, FedEx will not notify us when this happens. Please email us
at support@uniquemm.com
and we will help you with a replacement package.
So sorry about this! Occasionally our shipping team will make a mistake.
Please email us at support@uniquemm.com
and we will help you with a replacement package.
Product Questions
Everyone has differing opinions on what exactly constitutes a “safe” or
“eco-friendly” product, so we prefer to let you make an educated choice
about whether or not our products meet your personal standards. You can
find everything you’ll need to know about our products on our Formulated With Trust
page, so you can make an educated decision when choosing the right Unique
Camping + Marine for your RV or boat.
All of our products have a shelf life of 2 years from the date of
manufacturing. To find the date your product was manufactured, look at
the first 6 digits of the code stamped on the bottle. This is the date
it was produced (MM/DD/YY).
If your product is older than 2 years, don’t assume it’s a lost cause.
We keep retains of every batch we make, going back 15+ years, and the
products still work to their full capacity. It’s highly likely that
yours will too - even if it is older than 2 years.
Since our bacteria are hibernating in spore form they are very resilient
and usually basic freezing is not going to be a problem. When freezing
becomes a problem is when the bottle repeatedly freezes and thaws. Go
ahead and give the product a try, we will certainly replace it if the
product isn’t working.
We do not recommend using Unique Camping + Marine products with other
products. This can result in damage to your RV, decreased efficacy with
Unique Camping + Marine products, or danger to you.
RV Digest-It: The first step to getting optimal results
from RV Digest-It is to follow the The Unique Method. This method will help you successfully use RV Digest-It to
prevent
odors, maintain your sensor probes, and prevent clogs.
If you are struggling with odors, in addition to following The Unique
Method, we also recommend reading our guide on eliminating tank
odors.
If your RV Digest-It Drop-In Pods are not dissolving, please email us at support@uniquemm.com
for more assistance.
Clear-It: Clear-It is the strongest tank unclogging
product available today, so if you are having troubles clearing a plugged
black tank, keep in mind that you won’t find a stronger alternative
product. If you are struggling with a clogged toilet, more often than not,
one or two treatments with this product (following our guide on unclogging rv toilets) will
help clear the toughest clogs. If this is not successful, please
reach out to us at support@uniquemm.com
for further assistance. Please note, Clear-It is made specifically for
black holding tanks and will not work in gray tanks. To deep clean gray
tanks, please follow our deep cleaning guide.
Restore-It: Cleaning black tank sensors often requires
multiple treatments. Please try the process again and follow our black
tank sensor cleaning guide. Please note, this product is made specifically for black tank sensors
and will not work for misreading gray tank sensors. To treat gray tank
sensors, please follow our gray tank
sensor cleaning guide.
